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Trigger Type in Journey is always "Recurring" when created

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Posted on by truc binh

Hi all,

In Customer Insights Journeys, when I create a new journey, the Trigger Type is always set to "Recurring", even when I select "One Time" or "Event".

Is this expected behavior by design, or could it be a bug?

Binh.

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Dynamics 365 Customer Insights - Journeys

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11manish 790 on at

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If:

The behavior started recently,

Occurs for all new journeys,

Persists across browsers and users,

then I would consider it a potential Microsoft product issue and raise a support ticket. Include:

Screenshots of the journey creation process.

The selected journey type.

The resulting "Trigger Type" display.

Environment and region information.

Before opening a ticket, verify whether the journey executes according to the selected type. If it does, the issue is likely cosmetic; if it behaves as a recurring

journey regardless of configuration, then it's a functional bug that Microsoft should investigate.

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Saif Ali Sabri 2,556 Moderator on at

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You can reply with the following solution:
This behavior is not expected by design. In Customer Insights - Journeys, the Trigger Type should reflect the journey type you selected (for example, One-time, Recurring, or Event-based).
Before treating it as a product issue, I recommend checking whether the journey's actual execution matches the configuration:

Create a test journey using One-time and verify whether it runs only once.

Create a test journey using an Event trigger and confirm it starts only when the event occurs.

Review the journey settings and trigger configuration after saving and publishing.

If the journeys behave correctly despite the UI showing Recurring, then the issue is likely a display/UI inconsistency. If all journey types continue to execute as recurring journeys, then it is likely a functional issue.
Also verify:

The issue occurs across multiple browsers and users.

The problem exists in all newly created journeys.

You are on the latest Customer Insights - Journeys release available for your environment.

If the behavior persists, open a Microsoft Support ticket and provide:

Screenshots of the journey creation process.

The selected journey type.

The resulting Trigger Type shown after saving.

Environment URL, region, and version details.

This will help Microsoft determine whether the issue is a known bug or a tenant-specific problem.
This approach helps distinguish between a UI/display issue and an actual journey-processing defect.

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