Dynamics Community Forum Thread Details

Inspection Service Task counted but not visible in mobile Work Order

Title: Inspection Service Task counted and exported to Excel but not visible in Work Order Tasks view (Field Service Mobile)

I'm testing Dynamics 365 Field Service inspections in a fresh new environment and am seeing what appears to be a UI/display issue.

Environment

Setup

Created an Inspection Template.
Created an Inspection Service Task Type and linked it to the Inspection Template.
Created a Work Order.
Added a Service Task to the Work Order using the Inspection Service Task Type.
Created and assigned a Booking.
Changed both Booking and Work Order status to In Progress.
Logged into the Field Service mobile app using the same user assigned to the Booking.

Observed behavior

The Work Order is visible in the Field Service mobile app.
The Tasks tab is empty.
However, the Work Order header shows "0 of 1 completed", indicating that the Service Task exists.
In the web application, the Service Task is visible and can be opened.
If I use Export to Excel from the Service Tasks grid, the export contains the expected Service Task record.
This confirms that the record exists and is associated with the Work Order correctly.
The grid itself appears empty even though the record is present and exportable.

Additional observation

If I open the same environment through the Power Apps mobile/web experience, the Service Task is visible as expected.
The issue only occurs in the Field Service mobile experience where the Tasks section remains empty.

Has anyone encountered a situation where: