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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Case form not displayi...
Service | Customer Service, Contact Center, Fie...
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Case form not displaying correctly for a few users

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Posted on by Cat_Car 164
Hello,
Since last week (nov. 12 2024) the case form is not displaying correctly for at least 2 users that I know of.
 
Here is a quick view of what she should see and following after that is what she actually sees
 
and what she sees
 
If I put the case under her name to work on, only then she sees correctly the form.
She is not a new user and it happens only on some few clients. For other clients, she sees it correctly
 
Any ideas to why that is?
 
Thanks
Cat Car
Categories:
Customer Service

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