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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Realtime Marketing seg...
Customer experience | Sales, Customer Insights,...
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Realtime Marketing segments going live

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Posted on by mswallow 7
Hi all,
 
It takes a very long time for a realtime marketing segment to go live.
Sometimes longer than an hour.
Does anyone have an explanation for this?
 
Thanks!
  • Deborah J Pitt Profile Picture
    Deborah J Pitt 114 on at
    Realtime Marketing segments going live
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Realtime Marketing segments going live
    Hi,
     
    We believe that delays in real-time marketing segmentation going live are caused by a number of reasons, and here are a few possible reasons.
    First, if the segments you create are complex and involve multiple attributes and conditions, they may take longer to process.
    Second, the amount of data that the segment needs to process can also affect the time it takes for the segment to go live. If your database is large, it may take more time
    Finally, if there are other heavy processes running on the system at the same time, they may compete for resources, slowing down your segmentation go-live time.
     
    In fact, during our testing there were instances where manually adding a user to an RTM segment took a long time to come online as well, which may have something to do with Microsoft's optimization of the product. If the situation you describe is recurring and is affecting your business processes, you can also use the link below to seek technical support from Microsoft.
    https://admin.powerplatform.microsoft.com/support
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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