i am not able to find anything in the official documentation for this:
We have Contact Center with a voice workstream. We enabled recording but we need to turn sentiment analysis completely off. I already turned it off in Insights but it still gives me the sentiment for the recording. There is nowhere to turn it off tho. Can anyone point me in the right direction here?
The sentiment analysis settings in the Operations--> Insights section, is for real-time monitoring only.
Sentiment for the call will still be output on the closed conversation form and inline in the recording timeline on the same form.
Kristine
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