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Customer experience | Sales, Customer Insights,...
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Request Extension of Data Capacity

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Posted on by 34
Hi,
 
I want to request an extension of the data capacity, CRM D365.  Yes, we are over capacity and yes, we are working on it.
For now though, I want to copy our Live environment to our Test environment and of course I can't do it (as over capacity).
 
When I then request an extension, I get an error saying a Tenant Administrator needs to do this. I'm a System Administrator on CRM.
I went to our IT manager either for help or to be made a Tenant Administrator, but he came back with a list of Roles that have Tenant admin rights. 
 
I have these roles assigned to me: 
Power Platform Administrator
Dynamics 365 Administrator
So why would it still error when trying to request an extension?
 
Thanks,
Pete.
  • Verified answer
    pmrsim Profile Picture
    pmrsim 34 on at
    Request Extension of Data Capacity
    I ended up raising a support ticket, through which an extension was given.

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