web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Can I utilise the Web ...
Service | Customer Service, Contact Center, Fie...
Unanswered

Can I utilise the Web API to get Key words for KB articles Programmatically?

(2) ShareShare
ReportReport
Posted on by MikeC282 2,175
Hi all,
 
I noticed with KB articles now there's a option to allow AI to auto generate key words. This is a awesome feature as I'm to back up another KB article site into Dynamics using the API.
 
 
My question is what action or function is used to generate these KB article keyword suggestions and how to use it?
 
From the REST API I can see a ExtractKeyPhrases action but when I try to set the text it throws a error.
 
 
Categories:
Customer Knowledge Management Agent
Dynamics 365 Customer Service
I have the same question (0)
  • darsh.dev Profile Picture
    darsh.dev 8 on at
    I tried looking into this as well. The “Suggested keywords” panel in the KB form isn’t using the old ExtractKeyPhrases action. That action is tied to the older Text Analytics model that Microsoft used to provide, and that service isn’t active anymore  which is why the call just fails with the “Predict failed” message no matter what text you send.
    The keyword suggestion that shows up in the UI is coming from the newer Copilot/AI features in Customer Service, and Microsoft hasn’t exposed that as a Web API action. So there isn’t a way to call the same thing directly.
    If you’re trying to generate keywords during a migration, you’ll need to use something else like Azure AI Language (key phrase extraction) or your own AI Builder model, since the built-in one isn’t callable through the API.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
11manish Profile Picture

11manish 36

#2
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 32

#3
ManoVerse Profile Picture

ManoVerse 30 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans