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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Use Microsoft Teams ph...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Use Microsoft Teams phone in Dynamics 365 Contact Center

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Posted on by DH-21101825-0 4
Hi there,
 
I'm looking to connect Teams Phone numbers with Dynamics Contact Center. I have done the process as it is outlined such as:
Currently via PowerShell, I have the Application ID set to the Dynamics App ID as well as the other identified pieces for configuration.(Refer to screenshot) 
 
I have pressed the Sync button with the CsOnlineApplicationInstance and I have not seen it sync despite it saying 'Resource running successfully'
 
I appreciate any feedback or fixes that I should make regrading connecting Teams Phone Numbers with Dynamics Contact Center.
 
Thank you!
Categories:
Dynamics 365 Contact Center
Screenshot 2025-1...
I have the same question (0)
  • Suggested answer
    Daniyal Khaleel Profile Picture
    Daniyal Khaleel 752 Most Valuable Professional on at
    Enabled the Voice Channel in the Copilot Service admin center.
    Acquired and configured Teams Phone numbers in the Teams admin center.
    Linked each phone number to the appropriate Teams Resource Account.
    Connected the Teams Resource Accounts to the Dynamics 365 app.
    In PowerShell, I’ve verified the Application ID matches the Dynamics 365 Contact Center App ID, along with all required parameters for the resource account configuration.
    Used the Sync-CsOnlineApplicationInstance command — which reports “Resource running successfully” — but the phone numbers still do not appear synced in Dynamics 365.
    Despite the successful message, the numbers aren’t being recognized or showing up in the Dynamics environment.
  • DH-21101825-0 Profile Picture
    DH-21101825-0 4 on at
    Has anyone else worked with Teams Phone importing into Dynamics Contact Center?
     

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