Dynamics Community Forum Thread Details

Best way to manage patient transport and discharge coordination in Power Platform?

Hi everyone,

I’m exploring a healthcare workflow where hospitals need to coordinate patient movement after discharge, facility transfers, follow-up appointments, and non-emergency medical transport.

The main challenge is that different teams often work from separate updates. Nurses know the patient’s clinical status, case managers know the discharge plan, billing teams may be waiting on approval, and dispatch teams need vehicle or vendor availability. When these updates are handled through calls, emails, or spreadsheets, delays happen quickly.

I wanted to ask if anyone has built something similar using Power Apps, Dataverse, Power Automate, or Dynamics 365.

A few questions:

Would Power Platform be suitable for tracking patient readiness, transport requests, approvals, and dispatch updates in one place?
How would you structure Dataverse tables for patients, transport requests, departments, vendors, approvals, and trip status?
Can automated alerts be set up when a discharge is delayed or when a transport request needs approval?
What is the best way to handle role-based access for nurses, billing, dispatch, and admin teams?
Has anyone integrated Power Platform with EHR/EMR systems or third-party transport providers?

I’m mainly looking for practical architecture ideas, not a vendor recommendation. Any examples, best practices, or lessons learned would be helpful.

Thanks.

Categories:

Dynamics 365 Contact Center

Dynamics 365 Field Service

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides