Is There an Out-of-the-Box Solution for Text Selection in PDF Preview in Dynamics 365?

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Posted on by MichaelFo96

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When viewing PDF attachments in Dynamics 365 the built-in Attachment Preview only displays the document as a static view. Even if the PDF contains selectable text, the preview does not allow text selection or copying.

My questions:

Is there an out-of-the-box option or setting to enable text selection in the PDF preview?
If not, how have others solved this limitation?
- Are there recommended PCF components or custom controls?
- Any best practices for embedding a browser-based PDF viewer or using Power Automate for text extraction

This is a common productivity issue for teams that need to quickly copy order numbers, addresses, or other details from attachments without downloading the file.

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Dynamics 365 Customer Service

Case Management Agent

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