D365 - Real-time Journey: How to set a specific email send time?

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Posted on by MS-25061212-0

Hi,

I’ve set up a customer journey with an email send-out. The entry point is a segment that targets leads from the past 30 days (relative date: oday -30 days) and sends them an email.

Ideally, I would like the email to be sent at a fixed time each day, for example at 11:00 AM, as this performs best for us. However, I haven’t been able to find any option within the journey to define a specific send time.

Do you have any recommendations on how to achieve this?

Thanks in advance.

Michael

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Dynamics 365 Customer Insights - Journeys

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ManoVerse 1,319 Super User 2026 Season 1 on at

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there isn’t currently a direct option to set a fixed send time (such as 11:00 AM) on the email action itself. Emails are typically triggered as soon as a contact reaches that step in the journey.
to achieve fixed daily send time, there are a couple of practical approaches.

One option is to use send scheduling (Quiet Times), where you define an allowed sending window , for e.g 11:00 to 11:30 AM. Messages generated outside this window are held and automatically delivered when the next allowed window opens, which effectively aligns sends to your preferred time.
Another approach is to add a “wait until” step in the journey and configure it to hold contacts until 11:00 AM before sending the email. This gives more precise control, although you may need to handle contacts who enter after 11:00 AM so they wait until the next day.
otherwise if strict timing is critical, you could switch to a recurring (batch-style) journey that runs daily at 11:00 AM and processes the segment at that time.

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