Dynamics Community Forum Thread Details

Hi everyone,

has anyone else had performance issues with their customer service workspace app?

Our users daily experince delays and loading screens (up to 40sek) that eventually crashes with error code “out of memory”. And the crashes comes more than once a day. We've had a ticket open with microsoft for months without any progress. We have tested on different computers, browsers, networks - same out come.
We have tried removing our customizations, done multiple heap maps and live monitoring, without seeing anything that points to something specific.

Thank you in advanced!

Categories:

Dynamics 365 Customer Service

Yes, this is a real pattern that other Customer Service Workspace customers have reported. There are community cases showing progressive memory growth, browser freezes, and eventual Out of Memory crashes, including cases where the retained objects appeared to originate from Microsoft/OOB workspace components rather than customer customizations.

Based on what you have already tested, I would classify your issue as:

Likely Customer Service Workspace/browser-runtime memory retention or performance issue, rather than a simple browser, network, hardware, or customer customization problem.

I would not claim that it is definitively a Microsoft product bug yet. The strongest next step is to demonstrate progressive heap growth and failure to release memory across repeated session open/close cycles, then use that evidence to push Microsoft Support toward investigating the OOB workspace/runtime components rather than repeatedly asking you to troubleshoot your environment.

Community site session details

Performance issue Customer Service Workspace

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Women in Power Builds Momentum

Congratulations to the August Top 10 Community Leaders

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

Featured topics

Product updates