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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Changing Appointment O...
Service | Customer Service, Contact Center, Fie...
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Changing Appointment Owner to Queue

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Posted on by TedW 445
Hi,
 
We would like to automatically change the Owner of an Appointment to the Queue to which the Owner belongs to.
So for example, if I create an Appointment now, I am the Owner, but I belong to the Technical Support Queue, how can I create a workflow that automatically changes the Owner to the Technical Support Queue. 
I have looked at a workflow using either an assign or Update Record, the Assign option will only allow me to select a User or Team and not the Queue, and the Update Record step wont give me an option to update the Owner.
 
Thanks
Ted
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Customer Service

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