Add Custom Tags

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Posted on by Community Member

I am unable to add custom tags. Whenever I type in the custom name and enter, nothing happens and it won't prompt me to confirm or save. (as shown below screenshot)

4722.Custom-Tags.JPG

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Community Member on at

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Just to add, I am referring to Microsoft Social Engagement Add Custom Tags

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TheMarkChristie 10,328 Moderator on at

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Hi Danny

Have you had a look here

[View:https://www.microsoft.com/en-us/dynamics/social-engagement-help-and-training/work-with-tags.aspx:750:50]

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Community Member on at

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Hi Mark,

I have done the suggested steps. Whenever I type in something at the add tag and enter, nothing happens. It won't prompt me save or confirm.

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HamletDRC on at

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I see the issue.

Under the page Global Settings -> Auto Tags, you can click the "Add Tag" button to convert a custom tag into an auto tag. Your problem is that you have not created any custom tags.

To create a custom tag:

1. Go to Analytics

2. Open the Posts drawer

3. Click any post to show the post details

4. Click the (+) button to add a tag

5. Enter your tag name, press enter, then click Confirm

6. Return to Global Settings -> Auto Tags and click "Add Tag" again.

You should now see your tag in the list!

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Daniel Miles on at

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I also had this problem, MS please make it logical and make it so you add new custom tags from under the custom tags section in settings :-) Been googling this for a day before found this post! Also please update your user instructions to make this clear also :-)

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HamletDRC on at

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Thanks for the feedback. I sent a message to our documentation team and they should fix this with the next release!

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