I am attempting to create a survey that automatically gets sent to my customers when their case is closed. I have successfully configured that automation portion of this task, however, I am struggling to link survey responses to the customer and their case. I really need help finalizing this process in my Customer Service interface. Are there any customer serivce/customer voice experts out there who can assist me? Any help would be greatly appreciated! Thank you.
To link the customer voice survey to an incident and a contact, do the following for the Regarding and Recipient details fields:
Regards, Jimmy Passeti | Microsoft MVP ✅ Please mark as Verified if this answered your question!
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