Dynamics Community Forum Thread Details

Hello CU11040755-0,

The error message "Your account is not enabled for Dynamics 365 Customer Voice" clearly indicates that your user account has not been provisioned or granted the necessary licenses and permissions to access and use the Dynamics 365 Customer Voice application.

Here's a breakdown of the likely causes and the steps needed to resolve this issue:

Likely Causes:

Missing Customer Voice License: Your Microsoft 365 or Dynamics 365 subscription might not include a Dynamics 365 Customer Voice license, or the license has not been assigned to your user account.
Incorrect User Role or Permissions: Even with a license, your user account might not have the necessary security roles or permissions within Dynamics 365 to access the Customer Voice application and its data.
Provisioning Issues: In some cases, there might be a delay or issue with the provisioning of the Customer Voice service for your organization or a specific user.
Organizational Setup: Your organization's Dynamics 365 environment might not have Customer Voice fully set up or enabled at the tenant level.

How to Resolve the Issue (Steps for You and Your Administrator):

For You (Contact Your Administrator):

Follow the on-screen instructions: The message explicitly tells you to "Please contact your administrator for access. [here]". Click on the "here" link if it's active. It might provide more specific guidance or direct you to a help page within your organization.
Inform your Dynamics 365 Administrator: The primary action you need to take is to immediately contact your Dynamics 365 system administrator or the person responsible for managing user licenses and permissions within your organization. Provide them with the exact error message you are seeing.

For Your Dynamics 365 Administrator (Steps They Need to Take):

Verify Customer Voice License:
- Go to the Microsoft 365 Admin Center (https://admin.microsoft.com/).
- Navigate to Users > Active users.
- Find your user account.
- Click on your user account and go to the Licenses and apps tab.
- Ensure that a Dynamics 365 Customer Voice license is assigned to your account. If not, the administrator needs to assign an available license.

Assign Necessary Security Roles:
- Open your Dynamics 365 instance.
- Navigate to Settings > Security > Users.
- Find your user account.
- Click on your user account and then click Manage Roles.
- Ensure that your user account has the appropriate security roles assigned for Customer Voice. Common roles include:
  - Customer Voice User: Typically required for basic access and participation in surveys.
  - Customer Voice Service Admin: Often needed for creating and managing surveys and projects.
  - System Administrator: Has full access but might not be necessary for regular Customer Voice users.
- Assign the roles relevant to your intended use of Customer Voice.

Check Customer Voice Provisioning:
- In the Power Platform Admin Center (), select the environment where you are trying to access Customer Voice.
- Navigate to Resources > Dynamics 365 apps.
- Look for Dynamics 365 Customer Voice. Ensure its status is "Enabled". If it's not, the administrator might need to enable or install the application for the environment.

Review Organizational Setup (If Applicable):
- In some cases, there might be organizational-level settings or configurations that need to be in place for Customer Voice to function correctly. Your administrator should review the Customer Voice documentation to ensure all prerequisites are met.

Troubleshooting Technical Details (If the "Show technical details" option provides more information):
- If you clicked "Show technical details," provide this information to your administrator. It might contain error codes, timestamps, or other diagnostic information that can help pinpoint the exact issue.

In summary, this error almost always points to a licensing or permissions problem. Your administrator needs to verify that you have a Customer Voice license assigned to your account and that you have the necessary security roles within Dynamics 365 to access and use the application. After these steps are taken, you should be able to access Dynamics 365 Customer Voice without the error.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.

My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.

Regards,

Daivat Vartak

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