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ReferenceError: crmCreate is not defined

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Posted on by Elysia Wanakore

Hi everyone,

I am new to using Dynamics 365 and am just trying to get the basics set up. Is anyone able to help with this error please?

Thanks,

Elysia

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Guido Preite 54,086 Moderator on at

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where exactly did you get the error?

can you post a screenshot?

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Elysia Wanakore 10 on at

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Morning,

Sorry, I didn't realise you had posted.

Hope this helps

Also some error details.

Error Details:
Event Name: onload
Function Name: Mscrm.Form_onload
Web Resource Name: ConvertRuleItem_main_system_library.js
Solution Name: System
Publisher Name: MicrosoftCorporation

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Elysia Wanakore 10 on at

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I'm currently working in 'Record Creation and Update Rule' in Customer Service Admin Center

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Guido Preite 54,086 Moderator on at

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looks like an internal error to me, you will need to open a support ticket with Microsoft

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Elysia Wanakore 10 on at

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Ok, will do. Thank you.

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KK-365 1,010 on at

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Hi,

Looks like there is a script written on the form which is checking few parameters on load of the form.

If you are system admin, you can check the scripts written on the form and try deactivating for testing, however to investigating further you will have to provide more details. (like the script code.)

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CRMJetty 3,512 on at

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Hello,

https://www.inkeysolutions.com/blogs/resolve-the-error-in-the-automatic-record-creation-rules-of-the-queue-entity-when-the-sender-of-the-email-is-a-contact-as-well-as-a-user-in-the-microsoft-dynamics-365/

I hope it helps,

Thanks.

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365.

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nickmanny 136 on at

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If you are using a script file and receive the error message "Uncaught ReferenceError: crmCreate is not defined," it means that 'crmCreate' is either a variable or a method that you are attempting to use before declaring it using the var keyword. This error indicates that there is a reference to a non-existent variable somewhere in the code. To fix this error, you need to declare the variable or ensure that it is available in the current script or scope. If the variable is not available, it may indicate that the library is not loaded, and JavaScript does not recognize 'crmCreate'.

To solve this error: Load your library at the beginning of all your scripts.

There can be multiple other reasons for this issue:

Conflict with Other Libraries

Path to your library included is not correct

Llibrary file is corrupted

Working offline (when you use CDN)

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Shawnsauve 1,093 on at

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The error message you're seeing indicates that the function "crmCreate" is not defined or cannot be found in the current context. This function is typically used to create new records in Dynamics 365.

Here are some possible reasons why you might be seeing this error:

1. Incorrect function name: Double-check that the function name is spelled correctly and that the correct case is used. It should be "crmCreate" with a lowercase "c".

2. Missing library reference: Make sure that the necessary library references are included in your code. The crmCreate function is part of the Dynamics 365 client-side SDK, so you'll need to reference the SDK in your code to use it.

3. Timing issue: If you're running the code before the necessary scripts have loaded, you may see this error. Make sure that your code is executed after the necessary scripts have finished loading.

If you're still having trouble after checking these items, please provide more context about when and where the error is occurring, as well as any relevant code snippets. This will help me provide more specific guidance.

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