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So I in the latest D365 Trial instance, If I open any case using the Case main form I will hit that error.
There is no customizations on the Case main form at all.
Had a look in the form properties, so form onload is calling FS.Incident.Library.Load of the msdyn_/Case/Case.Library.js
msdyn_/Case/Case.Library.js is referenced in the form libraries.
Question is is this a known issue? If it is, is it caused by the actual msdyn_/Case/Case.Library.js not loaded in time for the onload event from form to call the FS.Incident.Library.Load? if yes then is there any work around or suggestions in solving this error?
Many thanks in adv
P.S the full error details
TypeError: Unable to get property 'Load' of undefined or null reference
at eval code (eval code:1:1)
at RunHandlerInternal (xuntestmap.crm11.dynamics.com/.../ClientApiWrapper.aspx)
at RunHandlers (xuntestmap.crm11.dynamics.com/.../ClientApiWrapper.aspx)
at OnScriptTagLoaded (xuntestmap.crm11.dynamics.com/.../ClientApiWrapper.aspx)
at Anonymous function (xuntestmap.crm11.dynamics.com/.../ClientApiWrapper.aspx)
Hi Shennu,
I'm getting the same error as well. I set up a new trial, opened a case and the same thing happened.
However, I only get this error using the legacy web client. When I go to the 'Customer Service Hub", which is in the Unified Interface format, the error doesn't show. So I'm guessing that there's an interface problem.
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