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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamic Connector CRM ...
Customer experience | Sales, Customer Insights,...
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Dynamic Connector CRM to NAV: NAV Sales Order to Order: The entity cannot be locked because it is read-only

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Posted on by Yasmeen sultana 25

Hi,

I have created order and order product in CRM.

When I submit the order, it is correclty snychronized into NAV.

But synchronization failed from NAV Sales Order to Order and got the below error "The entity cannot be locked because it is read-only".

Any idea how to fix this issue?

Thanks in advance.

I have the same question (0)
  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,489 Moderator on at

    Hi Yasmeen,

    if i understand it correctly  then you are facing issue while syncing data from NAV to CRM. 

    If yes then check the mapping field mostly the status and status reason field.

    Please refer below links:

    https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/121008/error-text-the-entity-cannot-be-locked-because-it-is-read-only

    https://www.eonesolutions.com/help-article/kb-article-microsoft-dynamics-nav-sales-order-line-failed-create-record-readonly-error/

    Thanks,

    Pradeep

  • Yasmeen sultana Profile Picture
    Yasmeen sultana 25 on at

    Thank you so much for the reply.

    There is no mapping for fields Status and status reason.

    Any more suggestion?

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