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Dynamics 365 general forum

Dynamics 365 Sales - Product Quoting with non standard products

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Posted on by

HI All

Apologies if questions like this have already been raised elsewhere on the forum. 

I work for a small IT VAR & Microsoft Partner, and we sell a variety of products, services & solutions, across commercial and educational customers. Some of our products dont change too often, such as professional services and cloud subscription services, but others change constantly - laptops, desktops, servers etc and well as many ad hoc products such as peripherals, printers, etc. Both specifications and pricing changes on a regular basis. I have been using write in products, but we have to go into each product line to make amendments etc

In the past we used quotewerks for producing our quotes as it has a straightforward single view interface for adding adhoc/write in products, etc and allowed us to change cost prices, margin % or sell out price on the fly without having to go into each individual product line. We also have the ability to move product lines up/down, change order, insert comments etc.

As we have now migrated our CRM system to Dynamics 365, we want to utilise the quoting & opportunity platform of Dynamics 365 for closer integration and reporting etc

Does anyone know if we are able to achieve the same level of product quoting within Dynamics 365 as standard or would we need to look at 3rd party apps? And are there any major restrictions on the way Dynamics handles quoting/prices? Any pros/cons against other quoting products that people have come up against?

Thanks in advance

Tim

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  • Suggested answer
    Drew Poggemann Profile Picture
    4 on at

    Hi Walkers,

    I have honestly tried multiple times to utilize quoting module in CRM / Dynamics 365 with basically no success.  The functionality is not strong for this type of advanced quoting and needs.   I have actually built custom quote entities multiple times to provide the flexibility we needed.

    In my opinion, look at using Quotewerks or ConnectWise Sell and their integrations to Dynamics 365 for this advanced quoting.

    Thanks,

  • Community Member Profile Picture
    on at

    Thanks Drew! Much appreciated. I have found the Dynamics quoting system to be quite rigid and haven't been able to get it to work exactly as we would use Quotewerks. I wasn't sure if we needed to change the way we work, but sounds like 3rd party quoting integration may well be the way forward.

    I was hoping that Editable Grids might work, but im still trying to get my head around which fields work best in that instance - have had a modicum of success, but not with all fields!

    Annoyingly, having played with some of the other Dynamics platforms, they do seem to offer more flexibility than the Dynamics 365 platform.

    Thanks again!

  • Verified answer
    Drew Poggemann Profile Picture
    4 on at

    Sure!  I this answered, please mark verified.  Thanks!

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