Hi all,
I really don't understand how to show some analytics with Social Engagement. I have managed to add my company Facebook page, my Facebook account, company Instagram account but when I add my personal Linkedin acc, it doesn't want to allow it?!
Also, I have added several search criterias but nothing seems to show up in analytics.
Maybe I'm doing something wrong but I don't have a clue at the moment.
Someone, pls help.
Hamlet,
Finally managed to see me Facebook posts, weee :). My Office 365 Admin raised a service req, and then a technician called me, pretty much we went through all the things that you've asked me. Tried with removing and then adding again my face profile. After few hours something showed on Analytics.
But the thing is, now I can't see any posts from my Instagram account. And also, when I post something on Instagram, and immediately share it in parallel on Facebook, it doesnt show it in SE as new post. Strange.
One more important thing, cant you see likes and shares of you Facebook post in Social Engagement?!
Br,
Marko
From what I see, you've done it all correctly:
* you created social profiles
* you created search rules
I think you should contact support. The support page is here: mbs.microsoft.com/.../CRMSupport
There is a table there that tells you how to contact support based on which product you bought.
On what support are you aim at please. To reach them on telephone? Local support, global. Sorry for giving you a hassle but never contacted them before.
It all looks good to me. I would call support. Sorry :(
Hamlet,
No problem, it happens sometimes.
Here are my screenshots below
As you can see, I have rules defined, but the problem is that quota returns no posts whatsoever.
For instance, if I have added a search rule with a type "Facebook page rule", I imagine that I should have receive all notifications related to my Facebook page that is connected to my Social engagement. BUt I receive nothing.
Br,
Marko
Hi Marko, sorry to keep you waiting but I suffered a massive hardware failure Tuesday night!
From your screenshots, I suspect that your search rules are not configured properly.
I see you have created a search topic, but I am not sure you have the rules created.
Could you please post a screenshot of your Accounts category? From that screenshot I can see which rules types you have setup. For example, here is what mine looks like, and you can tell by the "Rules" column that I have some Twitter handle rules and some private message rules (from the icons)
Then we can look at the rules inside the topic. You need to click into the topic you created and please post a screenshot of the rules... here are what some of mine look like:
As you can see, I am looking for the Azure keyword in some languages and sources.
Any new info on this one??
Hamlet, here are the screenshots of all my connected social profiles. Keep in mind that I have connected my personal face acc because my company page is regular facebook page and I'm an admin for it, just as for linkedin. As for search topics, nothing special there also, all post numbers for every search topic is zero!
Regarding adding a LinkedIn account... I assume you are using the Settings -> Social Profiles page. Is there an error or something shown?
Regarding the search rules... be sure to check the "Allow Acquisition" checkbox on your social profiles. Otherwise, can you post a screenshot of your search rules so I can see them?
Here is how I like to add search rules:
* add the Facebook Page in Settings -> Social Profiles
* click the little "create search rule" widget right there on the screen
* you'll be taken to the search rule page and there you can basically press save.
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