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Customer Insights - Journeys forum
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should I deactivate my marketing emails upon completing Customer Journeys?

Posted on by 2
Under Marketing Execution, should I stop my marketing emails upon completing Customer Journeys? What are the consequences of leaving marketing emails live after the customer journey has ended?
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  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    should I deactivate my marketing emails upon completing Customer Journeys?
    Hi,
     
    Has the issue been solved?
    Have there been any updates? Please feel free to ask me if you have any questions!
    If it has been resolved, can you mark the response as an answer?
     
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    should I deactivate my marketing emails upon completing Customer Journeys?
    Hi,
     
    Could you clarify your concerns?
     
    If the email is still being used for other live journeys, deactivating it will affect the delivery of emails to subsequent customers on those journeys.
    After the customer journey is complete, if the email is no longer used after that and no other journeys are using it, then it can be deactivated (and when needed it can be reactivated).
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     
     
     

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