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Need guidance on best practice for sending emails made using the HTML editor type.

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Posted on by SM-27040944-0

It looks like everything is an image and when sending the email it shows a bunch of the below messages stacked on top of each other with no content.

Is there anything we can do to improve the user experience and make it more likely to get engagement?

Description automatically generated/ src=https://mail.google.com/mail/u/0?ui=2&ik=de8936058f&attid=0.1&permmsgid=msg-f:1770108637217994106&th=1890b06d573ab57a&view=fimg&fur=ip&sz=s0-l75-ft&attbid=ANGjdJ8SYiUuUbV-LgfBq_IV6WV85y8FKcV8eJwJ2I2SFdDIDSOtJMrx5H-tqgcjHDvCkcK0LpIsyoBZ-wijGsKz9xDJCtAn7KNsizJJS-GsI9BvLaF6gaz-xK-8tQY&disp=emb/ style=/height:198px; width:1483px/>

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SM-27040944-0 2 on at

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^ Here is the screenshot of how the images look like when being received.

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RudyZhang Microsoft Employee on at

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Hi,

Regarding your question about images not being displayed when receiving HTML emails

Here is our team's solution.

Take Microsoft Outlook as an example, when you receive HTML emails, please check if it is marked as spam, if it is marked as spam, all HTML formats will not be displayed.

In addition, you may also need to perform the following steps.

Step 1, Click File tab > Options > Trust Center
Step 2, Click Microsoft Outlook Trust Center Settings > Trust Center Settings.
Step 3, Disable the Don't download pictures automatically in HTML e-mail messages or RSS items checkbox.

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

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