I am wondering why CRM Cases make you attach a file (for instance, a screen shot) versus just pasting a picture on the case/ticket. From a user experience I have to think that attaching images to a threaded conversation in a case is more productive than attaching files.
Do you guys know why Microsoft sticks to file attachments vs rich media in their Cases?
Thank you!
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André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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