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Cases: Attach file vs. past file (rich content)

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I am wondering why CRM Cases make you attach a file (for instance, a screen shot) versus just pasting a picture on the case/ticket. From a user experience I have to think that attaching images to a threaded conversation in a case is more productive than attaching files.

Do you guys know why Microsoft sticks to file attachments vs rich media in their Cases?

Thank you!

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Customer Service