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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / I have got Dynamics 36...
Service | Customer Service, Contact Center, Fie...
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I have got Dynamics 365 for Customer Engagement Plan but I am not able to view "Sales" app in the main menu.

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I have got "Dynamics 365 for Customer Engagement Plan" Licence but, I am not able to view "Sales" app in the main menu. Licences I have got are as follows: 1) Dynamics 365 for Sales Enterprise 2) Microsoft 365 E3 We are able to access ‘Service’ module only. How to access ‘Sales’ module ? Thanks, Ajay

  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: I have got Dynamics 365 for Customer Engagement Plan but I am not able to view "Sales" app in the main menu.

    Hi partner,

    Please do the following checks.

    1.Please go to Advanced Settings->My apps and check if the "Sales" app exist.

    pastedimage1573090233228v1.png

    pastedimage1573090283771v2.png

    2.Please go to Dynamics 365 admin center->Solutions and check if the sales application exist.

    pastedimage1573090442758v4.png

    pastedimage1573090424294v3.png

    BTW,Could you kindly share your main menu to us?

    Hope it helps.

    Best Regards,

    Leo

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