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Customer experience | Sales, Customer Insights,...
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Synchronization service calendar with Outlook calendar

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Posted on by 29

Hello everyone. Please tell me if there is a possibility of integrating the OutLook calendar with the dynamics 365 service calendar today? Scheduled service activities and appoiments must be displayed in both calendars.

Version 2104 (9.1.7.5) (DB 9.1.7.5) on-premises

Dashboards_5F00_-Sales-Activity-Social-Dashboard-_2D00_-Micr.png

Thank your for help 

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  • Suggested answer
    Manoj Mane Profile Picture
    1,020 on at

    Hi Annmadman,

    I think this feature is deprecated but you can create/update events in Exchange using Power Automate Flows.

    Please refer the below thread:- 
     


    Please refer the below links to configure the synchronization :- 
    https://global.hitachi-solutions.com/blog/sync-resource-bookings-d365-field-service-outlook-calendar

    Thanks,
    Manoj.

    Please mark this as VERIFIED if it helps.

  • Verified answer
    Thomas Lee Profile Picture
    38 on at

    Hi,

    Yes there is a possibility of integrating the OutLook Calendar with dynamics 365 service calendar today.

    Here let me introduce you with the OutLook calendar synced with dynamics 365 service calendar.

    A large number of organizations today seek to synchronize Microsoft Dynamics CRM Calendar with Outlook. They want a reliable connection between Microsoft Dynamics CRM Calendar and Outlook to get the information into Dynamics 365 through Outlook easily. However, most users don’t know how to sync their service calendar in Dynamics 365 with Outlook.  

    Here is an informative blog about OutLook calendar: https://www.appjetty.com/blog/how-sync-dynamics-365-outlook/

    Hope this helps! 

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