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Omni Channel engagement Hub

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Posted on by Community Member Microsoft Employee

Does omni channel engagement hub has a call scripting or agent scripting functionality like USD.....? Also...if virtual agents dont have any predefined scripts to follow while handling customers...is it configurable to make one?

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Omnichannel
  • ashish12 Profile Picture
    ashish12 3,079 on at
    RE: Omni Channel engagement Hub

    docs.microsoft.com/.../oc-agent-scripts

  • Suggested answer
    eykalman Profile Picture
    eykalman 1,106 Most Valuable Professional on at
    RE: Omni Channel engagement Hub

    Hi Aayush

    It is indeed possible to implement agent scripting within the Omnichannel Engagement Hub.

    Instructions for this can be found at docs.microsoft.com/.../oc-agent-scripts

    Regards

    EY

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