Omni Channel engagement Hub

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Does omni channel engagement hub has a call scripting or agent scripting functionality like USD.....? Also...if virtual agents dont have any predefined scripts to follow while handling customers...is it configurable to make one?

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Omnichannel

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ashish12 3,079 on at

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docs.microsoft.com/.../oc-agent-scripts

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eykalman 1,106 Most Valuable Professional on at

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Hi Aayush

It is indeed possible to implement agent scripting within the Omnichannel Engagement Hub.

Instructions for this can be found at docs.microsoft.com/.../oc-agent-scripts

Regards

EY

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