Does omni channel engagement hub has a call scripting or agent scripting functionality like USD.....? Also...if virtual agents dont have any predefined scripts to follow while handling customers...is it configurable to make one?
Hi Aayush
It is indeed possible to implement agent scripting within the Omnichannel Engagement Hub.
Instructions for this can be found at docs.microsoft.com/.../oc-agent-scripts
Regards
EY
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