Customer Service

Last replied Posted on by PabloC

Hi all,  Recently FB launched integration with Instagram, all the configuration procedure in the app is the same as Facebook integration, uses the same APP so i configured the same webhook with the new permissions for instagram messaging. Im ...

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Last replied Posted on by Community Member Microsoft Employee

Hello, Is anybody shopping for CTI or contact center integration solutions as we move into the new year? What features are you looking for and are there any "make or break" features a solution must have in order to consider it for purcha...

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Last replied Posted on by TV-03050653-0 2

Hi, Currently we have a power automate that checks the opening hours of the customer service, for redirecting the customers to live agents.We wan...

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Last replied Posted on by BB-06050824-0 17

Hi Dear Community,  I have request to upload file in to case when file created in folder from local network. What i found there is some opti...

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Last replied Posted on by CU04051120-0

What is the GL in dynamics?

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Last replied Posted on by Joshua Adams 4

Hi Experts, I am facing an issue which I was not facing before. Before the chat widget opens in a rectangle size but now when I click the chat bu...

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Last replied Posted on by JayeshAC 1,152

 Hello Experts, I have created a IVR bot in Omnichannel-Dynamics 365. This bot requests the user to enter the option like, press 1 for sales...

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Last replied Posted on by RobbertMeijer 36

Hi there, We are noticing that cases with case type 'Request for change' cannot be set to a specific status. Where can this be changed? &nbs...

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Last replied Posted on by MichaelVanDijk 20

We are currently in the proces of moving our customer service e-mails from Freshdesk to Dynamics cases. We determine which e-mails become cases by con...

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Last replied Posted on by CW-02050205-0 7

Hi there, In the recent release, Dynamics add on an email reminder feature when there might be missing attachment, which is good.However, noticin...

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