web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / anonymous customer det...
Customer experience | Sales, Customer Insights,...
Suggested Answer

anonymous customer details.

(2) ShareShare
ReportReport
Posted on by Community member 20
Hi there, my business had organised a lucky draw based on a customer survey. unlucky for me when I was sending the survey, mistakenly I had anonymous option on and now we don't have the customer details to do the draw. Is there a way I can change the anonymous details to the customer details who have done the survey?
I have the same question (0)
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    According to the official documentation, by default the respondent's first name, last name and email are not stored in the response record if you have opened an anonymous survey. If you have added variables to the survey, by default their values are also not stored in the response log.

     
    So we don't think there is a way to recover the original information of these participating customers, you can turn off the anonymous survey and then invite the customers to participate in this survey again.
     
    In addition, if you think this data is very important to you, you can use the following link to seek help from Microsoft Technical Support.
    https://admin.powerplatform.microsoft.com/support
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang
  • Microsoft Dynamics PBX Integration in Turkey Profile Picture
    Microsoft Dynamics ... 4 on at
  • Community member Profile Picture
    Community member 2 on at
    By default, the answer log does not include the values of any survey variables that you may have included. coreballI am not sure it is possible to get the original data from these consumers that participated; but, you may disable the anonymous survey and re-invite them to take part.
  • CU15040442-0 Profile Picture
    CU15040442-0 6 on at
    • Step 1: Prepare configuration data
    Create a question configuration table in Dataverse (e.g., table name is FormQuestions) with fields such as:
    QuestionID: Identifier for each question.
    QuestionText: Question content.
    QuestionType: Question type (e.g., Text, Multiple Choice, Date, Geometry Vibes...).
    Options (if question type is multiple choice): List of options.
    Create a response table (e.g., FormResponses):
    Fields containing information about the response, e.g., user, response time.
    A table linking (or using lookup) between the response and the answer details in another table if needed (e.g., ResponseDetails with fields: QuestionID, Answer).
    • Step 2: Create a Power App Canvas
    Log in to Power Apps and select + New app → Canvas.
    Choose the appropriate layout (Phone or Tablet), then name your app.
    • Step 3: Connect to Dataverse
    In the app, select Data → + Add data.
    Connect to the FormQuestions table and the FormResponses table (you can also add a ResponseDetails table if you use a model that stores details for each response).
    • Step 4: Create a dynamic form interface
    Use a Gallery to list questions:
    Insert a Gallery (Insert → Gallery) and set its data source to the FormQuestions table.
    Each item in the Gallery will represent a question.
    Display dynamic fields based on the question type:
    • Step 5: Submit and Save data to Dataverse

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 83 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 49 Most Valuable Professional

#3
#ManoVerse Profile Picture

#ManoVerse 40

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans