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Customer Service forum

Portal invite send workflow not send the mail Status Reason Pending Send

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hey i try to send an invite to my self service portal.

and for some resone it is not send i use the default send invite workflow i just activate it and try to use it after i creat and invite.

and also i want to send it in the name of or support user mail. my mail and support mail are approved but still the mail stuck on Pending Send. 

and i don't find a solution online any one can help me figure it out?

this is my current work flow setting 

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