web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Unanswered

Self Service data upgrade truncates email

(0) ShareShare
ReportReport
Posted on by 235

Hello all,

I recently finished a test data upgrade migration from our AX2012R3 environment to UAT.  Since we are not converting transactions, it’s fairly uneventful. However, I did notice that after the migration is complete and I attempt login to UAT, I cannot login to the environment with any account but our admin account. 

 

When I look at the user account record(s), I notice two problems: Email address field is truncated (i.e. john.smith instead of john.smith@ourdomain.com) and the provider field is ourdomain.com instead of https://sts.windows.net/. Once I change these two fields, I can login. 

 Have you seen this problem before? So what is the correct remedy for this? I can change the provider field in the source AX2012 DB just prior to the data migration, but that doesn’t fix the email truncation.

Any suggestions are appreciated.

Thanks,

Steve

I have the same question (0)
  • YY Lim Profile Picture
    960 on at

    If I remembered correctly from my previous upgrade project 2 years ago, you would need to install a KB and configure in the initilaze checklist of AX 2012, you would need to provide the email for the each user I believe.

    Please refer here, middle section docs.microsoft.com/.../upgrade-overview-2012

    This KB.

    fix.lcs.dynamics.com/.../4035163

    Once you done the pre-upgrade checklist, you would be fine.

  • André Arnaud de Calavon Profile Picture
    303,139 Super User 2026 Season 1 on at

    Hi Steve,

    Were you able to resolve your issue? The information from Yuan is correct. If you had upgraded and want to update the user information data from Dynamics 365, you can use the function 'Open in Excel' on the Users form. Then you can quickly edit the data and publish changes back into Dynamics 365.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 555 Super User 2026 Season 1

#2
Giorgio Bonacorsi Profile Picture

Giorgio Bonacorsi 364

#3
Diego Mancassola Profile Picture

Diego Mancassola 259

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans