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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Journey - Tri...
Customer experience | Sales, Customer Insights,...
Answered

Customer Journey - Trigger E-mail For External Website Visit

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Posted on by cal-jp 10

Hi everyone,

Is there any way I can configure my company's e-commerce site to be a part of the customer journey? 

Example: Known contacts visited webpage X in the e-commerce site, and they receive e-mail Y based on the configuration in the customer journey?

--

Any recommendations are much appreciated.

Thank you.

I have the same question (0)
  • cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Partner,

    You could embed marketing form on your external page.

    https://docs.microsoft.com/en-us/dynamics365/marketing/embed-forms

    The automatically generated script will contain a web tracking script to track visiting records of contacts.

    Then your can create an interaction(Form Visited) based segment to query contacts who visited your website during a period, and send marketing email to members of segment via customer journey.

    pastedimage1597201263566v2.png

    pastedimage1597201221337v1.png

    Regards,

    Clofly

  • cal-jp Profile Picture
    cal-jp 10 on at

    Hi Clofly,

    Thank you for your reply!

    Just wanted to ask, can the external website (my company's website) be integrated into Dynamics 365 customer journey without the use of marketing form? I am uncertain about configuring Dynamics 365 to respond (send an e-mail, for example) to contacts who visited selected web pages without making them submitting/visiting form.

    Any advice is welcome.

    Thank you.

    Regards,

    Cal

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Cal,

    Unfortunately, tracking external website without marketing form and using the website in customer journey is not supported at present.

    Because Dynamics 365 can only track customer activities on external website with script from marketing form. 

    (Maybe you could hide form with custom CSS.)

    Regards,

    Clofly

  • Double Eagle Profile Picture
    Double Eagle 40 on at

    what about the redirect facility?

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