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Hi,
In our Field Service solution, the RSO is used to optimize scheduled bookings. The bookings are time-locked and may only move between resources. However, the RSO is moving bookings to a position that overlaps with existing bookings (see example).
Note:
In the RSO documentation, I did not find information to troubleshoot this issue.
Examples:
Did anyone else endure similar outcomes from the RSO? and have a found a solution or a clarification why the bookings overlap?
Thanks in advance.
Are the overlapped bookings impossible? Do they have some attribute that makes them impossible to satisfy: Time Promised/From-To window that cannot be legitimately satisfied, Characteristic that noone has, territory that is not able to be fulfilled, etc.
If the RSO determines that the bookings are impossible to satisfy, an overlapping booking may be made.
Thank you for the reply.
If I understand correctly you suggest that the bookings overlap due to the booking being impossible to satisfy by the RSO. It still seems odd that the RSO decides to ignore a booking and positioned another booking on top of an existing booking (which is impossible to satisfy). Is there a way to prevent a potential creation of an overlapped booking.
Moreover, the fields Time Promised/From-To window are not used and contain no value. Moreover, there should not be a conflict with characteristics or territory satisfactory is functionally wist the support of the planning assistant. The values that vary between the bookings which are moved by the RSO and which are impossible to satisfy are the address, resource, and booking-related Date/time fields and they contain bookable values such as geocoding.
Our RSO setup is optimizing the schedule for 100 resources with around 800-1200 bookings in 14 days spread. Is it possible that the input is too large? Even if the RSO is triggered four times in an hour (during midnight) and on the highest-engine level?
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