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Service | Customer Service, Contact Center, Fie...
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Customize Close case form release wave 1

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Posted on by 40

Hello Team!

Im configuring in the new Close Case form that have been released in Release wave 1.

But there is one field called "subject" that is required on the field and i cant take it away.

Im getting a error message if im trying to make the field to not required.

Do someone now any workarounds so the user doesnt have to fill this field in.

I have tried with business rules but i can choose the subject field for some reason.

pastedimage1587371680492v1.png

Best regards

Tomas

I have the same question (0)
  • LeoAlt Profile Picture
    16,331 Moderator on at

    Hi partner,

    We could not delete or hide OOB fields on the case close form.

    pastedimage1587373408564v1.png

    https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/customize-opportunity-close-experience

    It is by design.

    Regards,

    Leo

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