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Twilio SMS support in Marketing ?

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Posted on by 10

Hello.

I have a simple question regarding the maketing module. My client requirement is to send SMS through TWILIO in Marketing. Is there any support for that in marketing ? Or what are the ways that we can use to integrate the TWILIO SMS functionality in marketing module. 

Thanks,
Omer

  • Omer Rahim Profile Picture
    Omer Rahim 10 on at
    RE: Twilio SMS support in Marketing ?

    Hello Nya,

    Thank you so much for the detail explanation regarding my query. This helps me alot and it also solve my query.

    Thanks,

    Omer

  • Verified answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Twilio SMS support in Marketing ?

    Hi,

    Twilio can be integrated directly with Customer Service, but there is no OOTB way for Marketing:

    Configure an SMS channel for Twilio | Microsoft Docs

     

    You can try to achieve it with Flow (Power Automate) and Custom Channel in Customer Journey.

    Here is the connector information: Twilio - Connectors | Microsoft Docs

    And here is an example of how to create a custom channel with FireText. Twilio SMS can also try to integrate in the same way.

    (+) How to send a FireText text message (SMS) from a Customer Journey D365Marketing - Marketing Community (dynamics.com)

     

    What’s more, please refer to the following documentation to know the preview feature.

    Create outbound text messages (Dynamics 365 Marketing) | Microsoft Docs

    It can be found in the preview version of Marketing.

  • Omer Rahim Profile Picture
    Omer Rahim 10 on at
    RE: Twilio SMS support in Marketing ?

    Hello Nya,

    Thanks for your quick reply. I have read this solution before. What if I don't want to integrate this solution ? What are other ways in marketing ? As per my R&D there are none. But just want to be sure.

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Twilio SMS support in Marketing ?

    Hi Omer,

    Please try to acquire the following app to achieve the integration.

    Twilio SMS for Dynamics Marketing (microsoft.com)

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