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13Hello Field Service Community,
I am experiencing an inconsistency between the time saved in the Bookable Resource Booking record and the time displayed on the booking card in Dynamics 365 Field Service.
The booking record shows:
- Start Time: July 24, 2026, at 8:00 AM
- End Time: July 24, 2026, at 11:00 AM
- Duration: 3 hours
However, the booking card displays:
- 12:00 PM – 11:00 AM
- Duration: 3 hours
The start time displayed on the card is incorrect and does not align with either the saved booking record or the booking duration.
I have already performed the following checks:
- Verified the time zone of the bookable resource.
- Verified the dispatcher/user time zone.
- Verified the time zone of the work order owner.
- Confirmed that there is an integration with Business Central, as the work orders are normally created from BC.
- Created a separate work order directly in Dynamics 365 Field Service to rule out the Business Central integration.
- Created and scheduled a booking for the Field Service work order, but the same inconsistency remained.
Based on these tests, the issue does not appear to be caused by the Business Central integration or the time-zone settings of the resource, dispatcher, or work order owner.
Has anyone experienced a similar issue where the Time is correct on the Bookable Resource Booking form but is displayed incorrectly on the booking card?
Screenshots are attached for reference.
Thank you in advance for your support
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