Hi Community,
We're facing an issue in Business Central (Cloud SaaS) related to workflow approval email notifications.
Problem Description:
Multiple users are expected to receive real-time approval emails when documents are submitted for their approval. However, users only receive one weekly recap email every Sunday around 2 AM. We do not want this recap email. We only want the real-time approval notifications.
What We've Checked:
- The approval workflow setup is correct.
- Users are properly assigned in the approval chain.
- In the Email Outbox, the failed entries show the following error:
LicenseServiceNonTransientException: Service resource is gone. Exception details : Status code returned: 'Gone', HTTP request error: Unknown.
- In Job Queue Entries, the related background job (e.g., email dispatch) has stopped and shows this message:
Something went wrong and the job has stopped. Likely causes are system updates or routine maintenance processes. To restart the job, set the status to Ready.
Our Questions:
- What does this LicenseServiceNonTransientException mean in the context of email notifications?
- Why are real-time workflow emails not being sent, and only weekly digest is?
- Is this related to the email account authorization (OAuth/SMTP) used for sending notifications?
- What is the recommended way to restore real-time notifications and stop the weekly recap?
Any help or suggestions would be greatly appreciated. If someone has faced and resolved this issue, your guidance would be very helpful.
Thanks in advance!
