Sosial Engagement, no news from custom sources (rss)

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Posted on by Community Member

Hi!

I added some RSS feeds in Sosial Engagement. Verification was successful but we do not get any news.
The problem is not in the query I use the popular words.
What could be the problem?

Anton.

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Answers (1)

Community Member on at

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RE: Sosial Engagement, no news from custom sources (rss)

Thank you Anton

I'll make a request to support.

Best regards,

Onur
Community Member on at

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RE: Sosial Engagement, no news from custom sources (rss)

Hi Onur Kanat!

Better create a ticket to MS support.

In my case SE completely didn`t work with my RSS (i think it was unable recognize the fields, not sure)

But after fix there still was a problem with refresh delay and amount of news. If you connect some serious source (like information agency) with huge ammount of messages SE will can not take them all and drop part of them.
Community Member on at

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RE: Sosial Engagement, no news from custom sources (rss)

Hi Anton

I have a similar problem right now.

How the problem is solved?

Could you give me a suggestion?

Best regards,

Onur
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Community Member on at

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RE: Sosial Engagement, no news from custom sources (rss)

my problem was solved with MS Support.

thanks to all
Katalina N. 4,875 on at

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RE: Sosial Engagement, no news from custom sources (rss)

Hi Anton

Your issue was sent to Development team for investigation.

Thanks

Cata (Support Engineer)
PhilippeK 260 on at

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RE: Sosial Engagement, no news from custom sources (rss)

Hi AntonK

Thanks for the update. In this case I would suggest to ask back with support if they can escalate it to the product team, so we receive this as a bug, and can investigate further.

Best

Philippe
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RE: Sosial Engagement, no news from custom sources (rss)

Thank you Philippe!
I have already made a request to support a couple of week ago)
They are still try to figure out where the problem might be..

Best regards, Anton.
PhilippeK 260 on at

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RE: Sosial Engagement, no news from custom sources (rss)

Hi AntonK

After some investigations, I wasn't able to find out more why your search does not bring up results. I tried the same setup as well and couldn't retrieve any results so far. Could you file a support request for this issue, mentioning to have it investigated? Thanks a lot, and please feel free to ask any additional questions.

Best

Philippe
PhilippeK 260 on at

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RE: Sosial Engagement, no news from custom sources (rss)

Thanks AntonK, I will look into this and update you as soon as possible. Meanwhile I can confirm that your configuration of your search topic looks fine.
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RE: Sosial Engagement, no news from custom sources (rss)

The request is "USA" in Russian/Ukrainian languages

cyrillic queries work fine for example in twitter or youtube