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Customer experience | Sales, Customer Insights,...
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Permissions of Accessing Customer Voice Project

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Posted on by 50

Hi,

Our customers have access to the customer voice area when a license is granted to them, either Add on Customer Voice or the Customer Enterprise license.

When some of our customers access the project via Customer Voice, they are getting this error

pastedimage1619799011603v1.png

But when i share the project with them via email, the link allows the customer into project and they can view surveys and responses.

What permissions are required in the CDS for these users?

Cheers

I have the same question (0)
  • Suggested answer
    Sanjay Kasat Profile Picture
    Microsoft Employee on at

    The users need to have 'Project Owner' role in CDS. Doc link: Connect Dynamics 365 Customer Voice with your environment | Microsoft Docs

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