Microsoft already revealed its plan back in the 1st of September 2023, to merge Dynamics 365 Marketing and Customer Insights. With this change effective now, If you install Marketing app you will observe it is renamed as the “Customer Insights – Journeys” and important thing to note is there is no “Outbound Marketing” area available henceforth.
The reason for disappearing the Outbound Marketing” is because Microsoft encourages their new customers to start using the Real-time Marketing and even encouraging all the existing customers who are still using outbound marketing to transition to Real-time. Because there won’t be any new enhancements or updates available in outbound features from Microsoft henceforth.
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