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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Where is Outbound Mark...
Customer experience | Sales, Customer Insights,...
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Where is Outbound Marketing??

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Posted on by DHIRAL 1
Hello,
 
I installed trial recently for Customer Insights and noticed that I don't have access to Outbound Marketing as I used to, I can see Real-time Journeys, Event Planning and Settings tab only
//
 
Thank you!
  • Suggested answer
    Inogic Profile Picture
    Inogic 24,094 on at
    Where is Outbound Marketing??
    Hi,
     
    Microsoft already revealed its plan back in the 1st of September 2023, to merge Dynamics 365 Marketing and Customer Insights. With this change effective now, If you install Marketing app you will observe it is renamed as the “Customer Insights – Journeys” and important thing to note is there is no “Outbound Marketing” area available henceforth.
     
    The reason for disappearing the Outbound Marketing” is because Microsoft encourages their new customers to start using the Real-time Marketing and even encouraging all the existing customers who are still using outbound marketing to transition to Real-time. Because there won’t be any new enhancements or updates available in outbound features from Microsoft henceforth.
     

    Hope this helps.

    If this helped, kindly please mark this answer as verified as it will help others too who might have same query as yours.
     
    Thanks!
    Inogic Professional Services
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    Power Platform/Dynamics 365 CRM
    Drop an email at     crm@inogic.com
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  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Where is Outbound Marketing??
    Hi,
     
    New Customer Insights - Journeys customers receive real-time journeys features only.
    The following is the official response I got by filling out the outbound marketing request form.
     
    This is also confirmed in the documentation.
     
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     

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