notification on system tray

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Posted on by Anandhcrm

my client wants a system tray notification when a case record is being created. Is it possible to do that in CRM application. Or any other third party tools (should support by microsoft) is there ?

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RudyZhang Microsoft Employee on at

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notification on system tray

Hi,

Our team found an official Microsoft document related to your problem, according to the document, you can create a notification template, the default option of the template is to show notifications on web pages, you can change it to "Show notifications in the system notification bar when a web page is minimized".

https://learn.microsoft.com/en-us/dynamics365/app-profile-manager/notification-templates?tabs=customerserviceadmincenter#desktop-notifications-when-the-app-is-in-the-background

In addition, there is an example of creating a notification template in the documentation to help you better understand the scenario.
https://learn.microsoft.com/en-us/dynamics365/app-profile-manager/notification-templates?tabs=customerserviceadmincenter#create-a-notification-template

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang