notification on system tray

(0) Share

Report

Posted on by Anandhcrm

my client wants a system tray notification when a case record is being created. Is it possible to do that in CRM application. Or any other third party tools (should support by microsoft) is there ?

I have the same question (0)

All responses (1)

Answers (0)

Suggested answer

RudyZhang Microsoft Employee on at

Like (0)

Report

Hi,

Our team found an official Microsoft document related to your problem, according to the document, you can create a notification template, the default option of the template is to show notifications on web pages, you can change it to "Show notifications in the system notification bar when a web page is minimized".

https://learn.microsoft.com/en-us/dynamics365/app-profile-manager/notification-templates?tabs=customerserviceadmincenter#desktop-notifications-when-the-app-is-in-the-background

In addition, there is an example of creating a notification template in the documentation to help you better understand the scenario.
https://learn.microsoft.com/en-us/dynamics365/app-profile-manager/notification-templates?tabs=customerserviceadmincenter#create-a-notification-template

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

Was this reply helpful? Yes No