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Dynamics 365 Portal - Emails in Timeline showing HTML code (Tags)

Posted on by Microsoft Employee

We have enabled emails to show in the customer portal timeline, however we are finding that the body is showing HTML tag-  see attached.

This is a show stopper and renders the portal unusable since the majority of support communications are done via email. Has anyone come across this or have a workaround please?

Dynamics 365 version

Portal Version - 8.3.2.86

1055.3108.Capture.JPG

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 Portal - Emails in Timeline showing HTML code (Tags)

    Ok, from looking at his post: community.dynamics.com/.../253197 it would appear to be a bug.

    This is extremely disappointing and to be frank typical of Microsoft - does no one there test anything!

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