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Customer Service forum

Dynamics 365 Portal - Emails in Timeline showing HTML code (Tags)

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We have enabled emails to show in the customer portal timeline, however we are finding that the body is showing HTML tag-  see attached.

This is a show stopper and renders the portal unusable since the majority of support communications are done via email. Has anyone come across this or have a workaround please?

Dynamics 365 version

Portal Version - 8.3.2.86

1055.3108.Capture.JPG

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    on at
    RE: Dynamics 365 Portal - Emails in Timeline showing HTML code (Tags)

    Ok, from looking at his post: community.dynamics.com/.../253197 it would appear to be a bug.

    This is extremely disappointing and to be frank typical of Microsoft - does no one there test anything!

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