web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Deleted Event Registrations and the If Registered path in Customer Journey

(0) ShareShare
ReportReport
Posted on by

Does anyone know the expected behavior of the If Registered path in a customer journey - particularly as it pertains to DELETED (not cancelled) event registrations?

We are doing some testing/training and had people registered for an event. The registrations were then completely deleted to test the If Registered functionality in a customer journey. We were expecting the contacts who had their event registrations cancelled to move down the If Registered - NO path, but they moved down the YES path even though there was no registration associated with their contact record. As a note, the registrations were deleted before a customer journey was even created.

I have the same question (0)
  • Verified answer
    Eiken Profile Picture
    Microsoft Employee on at

    Hi,

    Delete an event will not cancel a registration in the marketig application.

    It still maintains an interaction with the contact which register the event.

    Maybe a better handling of event registration cancellation will be introduced in an upcoming release.

  • lm1340 Profile Picture
    on at

    Thank you. I deleted the event registration directly (did not delete the event), but the same still seems to hold true. I looked at the individual's timeline and saw that the interaction was still there. Appreciate your feedback.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Hamza H Profile Picture

Hamza H 142 Super User 2026 Season 1

#2
Nagaraju_Matta Profile Picture

Nagaraju_Matta 128

#3
11manish Profile Picture

11manish 121

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans