Intercompany Sales Return (Direct Delivery)

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Posted on by Danicv6

We have created a Sales Order to an external customer with direct delivery. This Sales Order automatically creates the intercompany transactions (Purchase Order and Sales Order).

Once we have invoiced the Intercompany Sales Order, automatically, our original Sales Order is invoiced.

After that, we want to create a Sales Return order with direct delivery. We can do it, but we have to create the return sales order and after that we have to go to the Header parameters and select Direct Delivery manually in each Return Sales Order despite that our customer has the same check marked as yes in his parameters. Therefore this check works properly in the creation of our Sales Orders but not in our Return Sales Orders.

Do you know if there is any parameter to automate this process or to indicate that we want to use the one marked in the customer profile in the case of Return Orders?

Thanks!

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Supply Chain Management

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MS-04080503-0 6 on at

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Intercompany Sales Return (Direct Delivery)

Hi Danicv6,

Hope you are doing well.

I have same scenario of intercompany direct delivery, my issue is that even after marking direct delivery check box to yes my intercompany orders are not being created.
Can you spare few minutes to help me out, maybe i am missing any configuration?

TIA
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Community Member Microsoft Employee on at

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RE: Intercompany Sales Return (Direct Delivery)

Returns is not assumed to be direct delivery hence needs explicit marking of direct delivery

could personalize to get the field during return order creation itself to save some clicks