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Filter Owner field in view

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Posted on by CP-30090817-0

Hi! I want to filter in Dynamics 365 Customer Service the Owner field located in All Cases view, it's the default Owner field, no customizations applied. I know it uses the All users view as data source for filtering, but that is managed, so it doesn't accept customizations.

I tried inactivating the All users view and created another custom one to set as default, but is still giving me the same user list as before.

I need some help please.

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Microsoft Dynamics CRM

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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Filter Owner field in view

Are you admin ? And if yes then what filters do you want for a view.

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Muhammad.Affan 4,620 Super User 2025 Season 2 on at

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Filter Owner field in view

Hi There,

This thread provides answer your requirement:

https://community.dynamics.com/forums/thread/details/?threadid=23858291-c1d7-42a2-ab77-edee6ceae8c3

Thanks

Affan

If my suggested answer has helped, please mark it as verified.

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CP-30090817-0 10 on at

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Filter Owner field in view

Hi Muhammad, unfortunately I already tried the User Lookup View , but that is used by the Owner field inside a form, not the one on a view, which is my issue atm. That's why I was asking how to edit the All users view, seems like that one is being used in the view. I am Sys Admin in Dynamics.
The ideal filtering would be to leave in the list just the users that own Cases, but first I just want to see that I can apply any sort of filtering.

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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Filter Owner field in view

Can you try to add a filter condition on the view as Owner = current user. Then It will only show records own by current user or logged in user.

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CP-30090817-0 10 on at

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Filter Owner field in view

Hi Amit! My issue is with the "Filter By" function that opens from Owner field, not the filtering for All Cases view. I need to edit what users are shown in that Filter By option in the screenshot.

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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Filter Owner field in view

Then what is the issue that you are facing? Does users are not visible in the filter ?

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CG-05110849-0 2 on at

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Filter Owner field in view

Hello CP-30090817-0! If I understand right you wish to filter the values from the owner field that are present in the Filter By option in a view. I encountered the same problem. Unfortunately filtering the User Lookup view works only for the fields inside a form, not for that specific column from the view. Please do tell if you find any solution!

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