Case Resolve Remarks Validations

(0) Share

Report

Posted on by ShoaibKhan

Hi,

I have a condition where I want 200 characters validation on Resolve case Remarks of Incident resolution on the case form when the user goes for case resolve. I have On-Premises CRM, so cannot add or change in Incident Resolution.

Please suggest for the same.

Please find the attached Screenshot

I have the same question (0)

All responses (3)

Answers (1)

Suggested answer

a33ik 84,331 Most Valuable Professional on at

Like (1)

Report

Hello,

Unfortunately, this form is not customizable in the case of on-prem. The only way is to create a custom Html/JS and apply that validation to it.

Was this reply helpful? Yes No
Verified answer

Bipin D365 28,983 Moderator on at

Like (1)

Report

Hi,

How about writting plugin on prevalidation stage of incident resolution entity to throw an error when length >200

Was this reply helpful? Yes No
ShoaibKhan 55 on at

Like (0)

Report

Hi Bipin,

Thanks, It worked...

Was this reply helpful? Yes No