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Load Validation pushing Orders into Credit Hold when already Invoiced

Hi,

We use the outbound load planning workbench to create loads. These load are validated and released to the warehouse as appropriate. We have the credit checkpoint enabled at the release to warehouse stage and have also got the toggle set to yes for 'Remove blocked lines' under the credit parameters for transportation.

What we have found is there have been a couple of instances where as part of the load validation process, a couple of different users have managed to put a number (roughly 150+each time) of other orders that are already invoiced into Credit management. We are not sure how this is possible because the orders themselves are already fulfilled and fully invoiced and therefore were never available within the load planning workbench in the first instance to be added to a load.

The problem we then have is the credit team cannot release these from credit management as they get an error message saying 'sales order SONXXXXXXXX couldn't be released to warehouse because it has status Invoiced'. Therefore, to remove them from credit management we need to reject them - which is not an issue but strange that these nil value orders are coming into credit management randomly all in the space of a few mins.

I have attached a screenshot showing what the credit hold screen shows when the team try and release the order, and as you can see the sales order total value is nil, and although you cannot see the column these have come into credit hold at the release to warehouse stage.

Thanks

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