RE: Quick Campaign - Recipient excluded due to anti-spam settings or the recipient's communication preferences. Bulk Email and Subscribe are set to Allow and yes?
Hi Lisa,
Please find me answers inline -
1.So the 2 fields used for excluding members from email campaigns due to their preferences are Marketing Materials and Bulk Mail? [Satish] - Yes, if contact preferences (email, bulk email) and Marketing materials are set to not allowed or do not send, emails won't be sent. More details can be found here - docs.microsoft.com/.../manage-customer-information
2. What is the field subscribe used for in Dynamics?
[Satish] - Are you referring to this - docs.microsoft.com/.../set-up-subscription-center ?
3. Is that error code: "Recipient excluded due to anti-spam settings or the recipient's communication preferences." used when the recipient is blocking the email due to our domain or email being marked as spam. Or is it only used when the settings are incorrect in Dynamics.
[Satish] - Error will be thrown in both scenarios as CRM will check both settings before sending out emails and as you have already confirmed that communication preferences are set correctly, you may want to check the anti-spam settings.
You can find details here -
docs.microsoft.com/.../get-ready-email-marketing
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