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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unable to "TEST SEND" ...
Customer experience | Sales, Customer Insights,...
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Unable to "TEST SEND" via Email Template "Preview and test" functionality.

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Posted on by AK-15050539-0 2
Hi,
 
I've created a number of Email templates, of which I want to send proof copies to stakeholders.   But in the /Preview and test/ tab of the Email templates section for a template, there is no /Test Send/ option.  Whey isn't there an option to do a test send?
 
Is the only option, to create a 'placeholder' Marketing email, use the template and then Preview and test => Test send that?   I hope that's not the case.
  • Cui Hao Profile Picture
    Cui Hao on at
    Unable to "TEST SEND" via Email Template "Preview and test" functionality.
    We suggest you get a support ticket, the link is as follows:
    https://admin.powerplatform.microsoft.com/support
  • AK-15050539-0 Profile Picture
    AK-15050539-0 2 on at
    Unable to "TEST SEND" via Email Template "Preview and test" functionality.
     Hi Cui,
     
    We are on version Current version1.1.40197.68 of Outbound Market module.  Region is Oceanic (Australia).  Below is a screenshot of the Preview and test tab for an email template.  Would my inability to "Test Send" be a permissions issue?  I'm able to send from generated Marketing emails, without issue.  
     
  • Cui Hao Profile Picture
    Cui Hao on at
    Unable to "TEST SEND" via Email Template "Preview and test" functionality.

    Hi,

    I tested it in the real-time module and the "Test send" option is available and works.


    My environment region is United States and my version number is as follows：


    Could you tell me if you are using the outbound module or the real-time module? Additionally, could you share the region associated with your environment and your version number? If it's not too much trouble, a screenshot of the interface might also be helpful.





    Best regards,
    Cui Hao

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