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You cannot generate a packing slip for a quantity that has a different sign than the quantity on the order line.

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Posted on by Microsoft Employee

 Can not return order  when i cancel Packing slip 

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: You cannot generate a packing slip for a quantity that has a different sign than the quantity on the order line.

    HI Galyna Fedorova  

    Thank you very much for reply,

    I can resolved this case i saw error due to sale order made to Interface when i checked Invent transaction  as example as below.

    Item number Type Site Warehouse Location Batch number Serial number Quantity Receipt status Issue status Physical cost amount

    G05S101-SSA530F-1 Sales order DPLUS WDM QC-FDL -1.00 Sold -3.51

    G05S101-SSA530F-1 Sales order DPLUS WDM QC-FDL 1.00 Purchased 3.51

    G05S101-SSA530F-1 Sales order DPLUS WDM QC-FDL 1.00 Received 3.51

    G05S101-SSA530F-1 Sales order DPLUS WDM QC-FDL 1.00 Received 3.51

  • Suggested answer
    Galyna Fedorova Profile Picture
    Galyna Fedorova 3,566 on at
    RE: You cannot generate a packing slip for a quantity that has a different sign than the quantity on the order line.

    Hi Parichat Rattanadecha,

    Could you please share the screenshots of the return order line and inventory transactions for that line? In addition to that I would like to ask you to provide the exact steps which you followed. Have you really cancelled the Packing slip, because I see that Cancel button is still available (if I got it right from your screen)? Check the inventory transaction for the cancelled return order line, it should be 2 transactions: Purchased and Sold. Is it your case?

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